Return & Exchange Policy

 

❗PROBLEM WITH YOUR ORDER?

If you have an issue with your order, please contact us via email through our Contact Page.
⚠️ DO NOT return items without authorization. We're here to resolve things with care and speed.

🛠️ Received a defective or incorrect item?

No worries — we'll replace it!

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your item is defective or incorrect, please retain the product and all original packaging. With your cooperation and photo documentation, we’ll investigate and provide a solution — including sending out replacements if needed.

✅ What items are returnable?

  • Within 30 days of the order date

  • In original, resellable condition

  • Unused and undamaged

  • With original tags and packaging

  • Receipt or proof of purchase is required

⚠️ Shipping fees are non-refundable

💸 Shipping Fee Responsibility

  • Buyer’s reason (e.g., size, style, preference): Buyer covers return shipping

  • Product issue (e.g., defect, damage): We will reimburse return shipping or provide a prepaid return label

🔁 Start a Return

To initiate a return, email us at: 📩 [email protected]

Once your return is approved, we’ll send you a return label and instructions.
Returns sent without approval will not be accepted.

Questions? Reach out anytime: [email protected]

🚨 Damages & Issues

Please inspect your order upon arrival.
If it's defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Exceptions / Non-Returnable Items

We cannot accept returns for the following:

  • Custom/personalized items

  • Personal care goods (e.g., beauty products)

  • Intimates: bras, bikinis, swimwear, underwear, panties, socks

  • Hazardous materials (e.g., flammable liquids or gases)

  • Items damaged due to improper care (e.g., stains, shrinkage, heat/chemical damage)

Still unsure? Email us before sending anything back.

⚠️ Sale items and gift cards are FINAL SALE and non-returnable

🔄 Exchanges

To exchange, return your item first. Once your return is accepted, place a new order for the item you want.

⚠️ Buyer is responsible for shipping costs for returns/exchanges.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is delivered to the European Union, you’re entitled to cancel or return it within 14 days for any reason.

Returned items must be unused, with tags, in original packaging, and with proof of purchase.

💳 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days.

Please note: banks and credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund approval, contact us at 📧 [email protected]

❌ Order Cancellation

  • Cancel within 24 hours of purchase → Full refund

  • Cancel after 24 hours but before shipment → 15% cancellation fee

  • Orders already shipped cannot be cancelled